Business Requirement:
A Leading Facilities Management Service Provider wanted to partner for enabling Smart Services
Solution Overview:
Customer wanted to technology enable the facilities management services offered. Building utilities to be connected and critical parameters to be monitored. Energy monitoring systems to be deployed.. Tickets created end users to be routed and their progress tracked. Attendance, and productivity of Service personnel deployed at sites to get reported. Service level commitments to be tracked. Budget vs actuals be tracked closely and customer wise profitability scorecards to be generated.
Benefits:
- Service level improvements and end customer satisfaction
- Productivity improvements and better resource utilization
- Avoidance of revenue leakage through quick resource substitution for absentees