Job Summary:

Maintwiz Technologies is seeking a highly motivated Customer Success Manager/Implementation Consultant to join our CMMS (Computerized Maintenance Management System) SaaS team. The ideal candidate will be responsible for ensuring successful customer onboarding, product adoption, customer satisfaction, and long-term customer relationships.

Key Responsibilities:

• Lead end-to-end customer onboarding, including requirements gathering, configuration, data migration coordination, and training.
• Develop and execute onboarding and implementation plans based on customer maintenance workflows and business requirements.
• Build strong relationships with key stakeholders, including maintenance managers, facility heads, plant engineers, and executives.
• Act as the primary point of contact for assigned customers and ensure proactive and timely communication.
• Gain expert knowledge of our CMMS platform and maintenance management practices.
• Understand customer requirements and provide recommendations to optimize preventive maintenance, asset management, and work order processes.
• Conduct product demonstrations, training sessions, and implementation discussions for customers.
• Support customer renewals by demonstrating product value and business outcomes.
• Identify opportunities for increased product adoption based on customer requirements and product capabilities.
• Collaborate with Product, Engineering, and Support teams to resolve customer issues and ensure timely follow-up.
• Monitor customer engagement and proactively address potential adoption and retention risks.
• Capture customer feedback and communicate relevant insights to internal teams for product and service improvements.

Experience:

• 4–7 years of experience in Customer Success, SaaS Implementation, Client Relationship Management, or related roles.
• SaaS / B2B software experience is mandatory.
• Candidate should have experience in customer onboarding, implementation, training, and relationship management.
• Experience with CMMS, EAM, ERP, or CRM solutions will be an advantage.
• Strong customer relationship management and communication skills.
• Candidate should be self-driven and have strong problem-solving and stakeholder management skills.
• Knowledge of maintenance, asset management, or manufacturing processes will be an advantage.
• Knowledge of English, Hindi, and one regional language is required.

Qualification: B.E. / B.Tech. / M.E. / M.Tech. / MCA. MBA preferred

Skills: Customer Relationship Management, Implementation, SaaS, B2B, Customer Onboarding, CMMS, EAM, ERP, CRM

Location: Chennai